Norms.com E Store Fretted Wind Norms Music We Buy Sell New and Used Musical Instruments 650 428 - 1256 Policy Orders There are no minimum order requirements. All orders are shipped within 5 days upon verification. Most orders are shipped UPS unless otherwise specified. Back Orders Unfortunately back orders are sometimes unavoidable. You will be notified if an instrument is temporally out of stock and given the opportunity to request that that item be shipped when available at the price advertise. Back orders Cancellations is automatic if not shipped within 30 days of request. Quality Defects  If any item shipped to you has defects in workmanship or materials on arrival please notify us within 5 days od receipt for a Return Authorization.  Defective Goods will be repaired or exchanged at our options as Warranted. DAMAGE CLAIMS All freight damage claims must be handled through the freight carrier's claims department.  Contact Norms Music I immediately and request a damage inspection.  Save all cartons and packing material until the carrier has inspected them. RETURNS No returns are accepted with out Prior Written Authorisation. *No returns are accepted Freight Collect. Merchandise over 30 day will not be accepted for credit Returned merchandise must be in original, unaltered condition when it reaches our warehouse. *Defective merchandise will be repaired or exchanged at our option as warranted. *Warranty Returns are limited by the terms of the Norms Music Limited Warranty. -Seconds and close-outs are sold "As Is, Sale Items are final all with No Return." *A 20% restocking fee may be applied to returned merchandise. *A handling charge will be applied to unauthorised returns and refused shipments. RETURN AUTHORIZATIONS To request a Return Authorisation (R/A), please call us and specify the nature of the problem, defect, or error. Some problems can be resolved over the phone, so it is important to be specific.  When a return is authorised, you will receive an, R/A number be SURE to mark carton All R/A numbers on the outside of the carton. All R/A Numbers are valid for thirty days  Be sure to pack the item carefully for safe return. Remember you own the item If the instrument is damaged in transit to us and if the freight carrier denies  the damage claim on the return item due to inadequate packing or other reasons The item will not be excepted By Norms Music For return Repair or exchange. This policy applies to all returns. SECONDS, CLOSE-OUT AND SALE ITEMS Seconds, close-out and sale item are sold as is CALL TAGS  A CALL TAG MAY BE ISSUED FOR MISS SHIPMENTS OR FOR MERCHINDISE WHICH IS CLEARLY DEFECTIVE APON ARRIVAL.Errors and quality problems must be reported within 5 days of receipt. LIMITED WARRANTY Terms of the Norms Music Warranty: Please read the Limited Warranty carefully. Instruments are covered by a one-year Limited Warranty against defects in workmanship and materials to the original retail purchaser.  Specific remedies include repair or replace-at our option. The customer is responsible for freight both ways Some Items such as string and natural skin heads and some types of defects such as natural finish ageing are specifically excluded. Abuse natural wear, normal changes due to climate, Preventable Weather caused crack and seam separation are also excluded Call us and explain the nature of the problem.  Please be specific. If possible, have the instrument in front of you when you call this will make it easier to provide us with detailed information.  Also, you will need to know the date and number of the receipt on which you purchased the item.  Please have this information ready when you call.  Finally, include a copy of your  receipt of the merchandise. © Copyright 1996-2002 Norms.com Music Rights Reserved.